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Terms and Conditions


Help & Information

If you have any questions or would like to find out more information about shopping on the NMP Music website please use the links below to jump to the appropriate section.

About News & Media Promotions
How to Order
FAQ's
Privacy Policy
Terms and Conditions
Contact Us

About News & Media Promotions

NMP Music is a website operated by News & Media Promotions  Limited, (registered in England and Wales under company no 3521700) of 130 High Street, Rochester, ME1 1JT and all products advertised on NMP Music are sold and supplied by News & Media Promotions  Limited

How to Order 

Finding items

If you know exactly what you would like to buy, the simplest way to find it is to type its name into the search box (found in the top left of every page of our site).

Alternatively, you can make your way around the site using the various links until you find what you are looking for, or simply browse until something catches your eye.

To find out more about a product, click on the image of the product or on the "More Info" button. You'll then be taken to that product's page, which shows you an image of the item, more information about the item, an "Add to Basket" button to add the item to your Basket, and sometimes links to other related products.

Adding items to your Basket

 

When you click on "Add to Basket", the item is added to your Basket (found at the top right-hand corner of your screen). This is a place to store anything you intend to buy. You can remove items from your Basket at any time if you change your mind.

   •        Simply click on "View Basket" to view the contents of your basket - "View Basket" is a tab in the centre at the top of your screen.

   •        You can change the quantity of any item by entering the new quantity and clicking on "Update".

   •        To remove an item, you change the quantity to 0 and click "Update". Always remember to click "Update" after changing a quantity.

When you're ready to buy, click "Proceed to checkout" to begin filling out the order form. If you have ordered from the website before you can enter your email address and the password you selected last time you ordered. Then click "Sign in". If you are a new website customer then please click "Register".

Completing the order form

        
   •        Remember that all fields with a red asterisk are mandatory.
   •        You only need to fill in your house number and postcode. To save you time, we complete the rest of your address from these details and you will have the opportunity to check and amend them on the following page. Select the "Remember Me" option to save you having to enter these details when you return to our site. This service relies on a cookie being placed on your computer. If you delete your cookies, then you will have to re-enter your address details next time you order.
   •        When you're ready, click "Continue".
   •        On the next page of the checkout, ensure that the address details shown are correct.
   •        The 'Contact' address must be the same as the address the credit card bill is sent to.
   •        If you require the goods to be sent to an alternative delivery address, or if there is an error in the 'Contact' address, click the appropriate "Change the Address" button, fill out the form, and click submit.
   •       Select "Continue" when you are happy with the order details shown.

The next and final page of the checkout is where you fill in your payment information. We accept the following credit cards: Visa, MasterCard, Delta & Switch. All transactions are shown in £ sterling.

 Fill out your payment details and click "Complete Order" to complete your order.

You are given an order summary showing your order number. Please make a note of this in case you need to refer to it at a later date. Print out a copy of this as your receipt.

Once your payment has been processed you will be sent an email acknowledging confirmation of your order

If you require any further information, please call the order line on 01634 832 232

Product Specifications

Every care has been taken to ensure that all product descriptions and specifications are correct. Colour reproduction is a good representation, however due to variances in monitor resolutions etc, a slight variance from the actual products can occur.

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FAQs

Where do you deliver?

We currently deliver anywhere in the world. Please call for postage rates outside the UK on: 0044 1634 832 232.

What happens after I place my order?

You will receive a confirmation of order email from us. 

When will my order arrive?

The delivery details of your goods will be outlined in your confirmation email. However, you should receive your order within 7- 10 days. In the unlikely event of any delays, we will advise you accordingly.

Do you allow delivery to a different address?

Yes, you can enter a different delivery address to your own address. For example you may want your goods delivered to your work address or as a gift for someone else.

Is your site secure?

Yes, our site is completely secure. To ensure the security of your transaction, we use encypted technology. This means that any page where you enter personal information such as credit card details, the information is encrypted to safeguard your details. Encryption also prevents other Internet users from accessing this information. We only accept orders that are placed using this technology.

If I pay by credit or debit card, when will my card be charged?

All payments by debit or credit card are taken on despatch of the product.

How do I return my goods?

At NMP Music, we want you to be happy every time you shop with us. So, in addition to your 7 day right of cancellation, we have a "total satisfaction" guarantee. This means that if for any reason you are unhappy with your purchase, all you have to do is return it to us in good condition within 30 days from the date of your order and we will issue a full refund for the price of the item.

We will be happy to refund the purchase price in full if the return is a result of our error or a defect. If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective title. [You will not be charged any additional shipping or handling fees for replacement shipments.]
Goods must be returned in their original packaging and in the condition that they were delivered in. The returns policy will be outlined in your confirmation email and on the dispatch note included with your goods. We recommend you use a recorded delivery service to ensure the safe delivery of returned goods as we cannot be held responsible for goods you return that are lost in transit.

What do I do if my goods are damaged or faulty?

 You should contact NMP Music in the first instance. The relevant contact details can be found on your confirmation email. You may also contact us on: 01634 832 232, or write to: enquiries@nmpmusic.com

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Privacy Policy

News & Media Promotions Limited ("we", "us" or "our" for short) are registered to collect and process personal data under the Data Protection Act 1998 (the "Act" for short).  News & Media Promotions Limited are data controllers of your personal information for the purposes of the Act. If you want to know what personal information we hold about you, please write to us at: enquiries@nmpmusic.com.

We respect and safeguard the privacy of our users. This Privacy Policy outlines how we will do this, how we will collect and use your personal information (such as your name, country of origin, date of birth, your email address, mobile telephone number or other contact details) and how you can limit our use of this. Please read this Privacy Policy carefully which should be read together with our terms and conditions.

Use of your information

Information supplied by you to us is stored on a secure server. The secure server encrypts all of your personal information to ensure that the information you give our website us is protected against unauthorised access.

We invest in high-quality security and do our utmost to protect user privacy. No data transmission over the Internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of our website. Any information that you send is at your own risk and may be read by others. However once we have received your personal information we use strict procedures to protect the security of your personal information from unauthorised access or use by using Secure Socket Layer 128-bit encryption. When you use our website to purchase products we will ask you for your email address and other personal information. We gather information about you to provide you with the products you have purchased and to contact you on any matter relating to the products available from us in general.

We may collect and process the following information about you:

• information that you provide by filling in forms on our website;
• information about your computer including where available your IP address (the address that can identify your computer on the Internet), operating system and Internet browser type;
• details of your visits to our website and the pages and resources that you access.

Any personal information sent to our website by electronic mail, mobile phone or otherwise, will be used by us in accordance with this Privacy Policy, any consents granted by you at the time of your order or subsequently and in accordance with the Act.

We may use your personal information to:
• provide you with information about special features on our website or any of our special offers, competitions, services, products or information or those of third parties which we think may interest you. If you do not want to receive this information you may decline to do so at the time you place your order or at any time by sending an email to enquiries@nmpmusic.com
• ensure materials on our website are presented in the most effective manner for you and your computer.

Disclosing your information

We may disclose your personal information if required to do so by law or in good-faith believing such action is necessary to comply with the law. We do not sell or otherwise share your personal information with third parties without your consent except in the following instances:

• unless required by applicable law or if we are ordered to do so by a court or other similar body;
• as we may think necessary to protect our legal rights, a registered user or third party, or to prevent personal injury; and/or
• where we are approached by a potential buyer of its business and/or assets or in relation to any joint venture or other business arrangement and in such circumstances we will be able to pass on your personal information to its advisors and any prospective buyer, as well as to any other relevant parties.
•  your information will be provided to News & Media Promotions on Sunday for their use in accordance with the purposes notified to you and the consents given by you at the time of placing your order.

We may also use this information to improve our website and our service and to monitor website usage.

We may wish to collect further information from you in the near future. However, we will inform you of this and you will be able to refuse to do so.

Accessing and updating your personal information

You have the right to access the personal information held about you. To obtain a copy of the personal information we hold about you, please send an email to enquiries@nmpmusic.com
 
There may be an administrative charge for providing a copy of this information.

How do I change my personal details?
We want to ensure that we provide you with the best possible service. Please therefore always keep us updated of any changes to your personal information, for example, if your email address changes. Please do this by emailing enquiries@nmpmusic.com

Where we store your personal information

The personal information that we collect from you may be sent and stored outside the European Economic Area ("EEA"). By registering on our website or sending us your personal information by other means, you are indicating your consent for your personal information to be sent and stored outside the EEA.

What does providing us with this information mean?

By giving us personal information about you, you agree that your personal information can be used as set out in this Privacy Policy. If we change our Privacy Policy, we will post the changes on this page. Please check our website for any changes to this Privacy Policy.

If you don't feel we're adhering to this Privacy Policy, what should you do?
If at any time you believe that we have not adhered to the terms of this Privacy Policy, please notify us by email at  enquiries@nmpmusic.com and we will make any efforts we can to determine and solve the problem promptly.

What are cookies?

We use cookies to identify you when you visit this website, in the course of the ordering process, to keep track of your browsing patterns and to build up a profile of how you and other users use our website. A cookie is a small piece of information sent by a web server to the web browser, which enable the web server to collect information from the browser. Find out more about the use of cookies on www.cookiecentral.com.

Most browsers allow you to turn off cookies. If you want to know how to do this please look at the help menu on your browser. However, switching off cookies may restrict your use of our website including preventing you from ordering products available on our website and/or delay or affect the way in which our website operates.

“Third party advertising cookies: Most of the advertisements you see on telegraph.co.uk are generated by third parties. Some of these third parties generate their own cookies to track how many people have seen a particular advertisement (or use the services of third parties to do this), and to track how many people have seen it more than once. These cookies cannot be used to identify an individual; they can only be used for statistical purposes, for example, in providing you with advertisements that are more relevant to your interests. Some of the information gleaned from third party cookies will be aggregated with other anonymous information for statistical purposes. The third party companies that generate these cookies have their own, very strict, privacy policies but we don’t have access to these cookies; other than allowing them to be served, we have no role to play in these cookies at all (although we may use statistical information arising from these third party cookies and provided to us by third parties, to improve the targeting of advertisements to users of telegraph.co.uk).

If you would like to disable “third party” cookies generated by advertisers or providers of targeted advertising services, you can turn them off by going to the third party’s website and getting them to generate a one-time “no thanks” cookie that will stop any further cookies being served to your machine. Here are links to the two main third party advertising platforms we use, each of which have instructions on how to do this:

http://www.doubleclick.com/us/about_doubleclick/privacy/ad-cookie/

http://www.revenuescience.com/privacystatement.asp

 

You can also visit the trade body representing these advertising bodies for more information on how to opt out of these cookies:

http://www.networkadvertising.org/optout_nonppii.asp

 

 

Terms & Conditions

NMP Music Conditions of Supply

 

Please read these conditions carefully before ordering any products from the NMP Music website. You should understand that by ordering any products from the NMP Music website you agree to be bound by these conditions.

You should print a copy of these terms and conditions for your future reference.

Please click on the button marked "I accept" when ordering products from the Mail Music & Film website if you accept these conditions.
 
Please understand that if you refuse to accept these conditions you will not be able to order any of the products available from our site.

Introduction

 
NMP Music is a website operated by News & Media Promotions Limited (“NMP” "we", "us" or "our" for short, (registered in England and Wales under company no 3521700) of 130 High Street, Rochester, ME1 1JT and all products advertised on NMP Music are sold and supplied by News & Media Promotions Limited.

All information received by us from your use of the NMP Music website will be collected and used in accordance with our privacy policy.

You can contact us in the UK by telephone on 01634 832 232 or by email to: enquiries@nmpmusic.com  

Availability of offers

This site is intended for use by people resident in the UK and overseas.

Your Status

By placing an order through our site you confirm that:
• you are legally capable of entering into binding contracts;
• you are at least 18 years old; and
• you are resident in the UK mainland and you are accessing the site from the UK.

How the contract is formed

 

The legal contract formed as a result of any order placed by you on the NMP Music website is between you and News & Media Promotions Ltd.

All orders are subject to acceptance by us and we will confirm such acceptance to you by on-line electronic means (the "Confirmation") There will be no contract of any kind between you and us unless and until you receive a Confirmation.

Prices and Payment

The prices for any goods ordered through this site (the "Products") will be as quoted on our site from time to time, except in the case of obvious errors. These prices include VAT. Prices are liable to change at any time, but any changes will not affect orders already placed and confirmed.

Payment must be by credit card. We accept payment with MasterCard, Visa and Debit Cards.

Fulfilment and delivery

If you are ordering more than one Product, you should be aware that Products might be delivered separately.

Cancellation, Return and Refund Policy

You will have the right to cancel the order with NMP Music for up to 7 working days after the day following the delivery of the products. Details of how you can cancel will be confirmed to you in the Order Confirmation.

If you receive a faulty product, you should contact us at: enquiries@nmpmusic.com, or by telephone on 01634 832 232 to arrange for the return of the item. We will replace the item or refund you for its cost as instructed. We will also give you a FREEPOST address for returning the product.

This cancellation, returns and refund policy does not affect your statutory rights.

Our Liability and Disclaimer

We confirm that the products featured on the NMP Music website are of suitable quality and are provided in good faith.

Our liability in connection with any Product is strictly limited to the purchase price of such product or service unless it causes direct physical damage to you or your property when properly used. This does not exclude or limit in any way our liability for fraud, or for death or personal injury caused by our negligence, or any other liability to the extent that it may not be excluded or limited as a matter of law.

We further accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business, however caused, even if foreseeable.
 

Security

To ensure the security of your transaction, we use encrypted  technology. This means that on any page of our website where you enter personal information such as credit card details, the information sent to us is encrypted to safeguard your details. (Encryption prevents other Internet users from accessing this information.)

You may download and print extracts from the material posted on this site and make copies for your own personal and non-commercial use only.

Amendments

We may amend these terms and conditions from time to time by posting revised terms and conditions on the site, which shall apply to all orders placed after such date.

Notices

All notices shall be given by e-mail to News & Media Promotions Ltd at enquiries@nmpmusic.com or shall be given by e-mail to you at either the e-mail or postal address you provide during the registration process. Notice will be deemed received 24 hours after e-mail is sent or 3 days after the date of posting.

Governing Law and Jurisdiction

Contracts for the purchase of Products through this site will be governed by English Law. Any dispute arising from or related to such contracts shall be subject to the exclusive jurisdiction of the English Courts.

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Contact Us

If you have any questions or queries please contact us at:

Phone: 01634 832 232

Email: enquiries@nmpmusic.com

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